You might choose to apply commands without notification when, for example, you move issues to the next release version or add issues to the backlog. This feature comes in handy when you apply batch changes to several issues at once and don't want to spam your team with notifications.
When you apply commands without notification, the updates are applied to the selected issues without sending update notifications to users who subscribe to these changes. To discard the commands and the comment, click the Cancel button or press Esc.įor a list of commands that can be applied to issues, see Command Reference. The command is applied and the comment is added to the selected issues. In the Command input field, enter one or more commands.Įnter an optional comment in the Comment text box.Ĭlick the Apply button or press Ctrl + Enter. Press Ctrl + Alt + J or any alphabetic key. To select multiple issues, use the arrow keys and spacebar or hold Shift and press the Up Arrow or Down Arrow. Requires permissions: Read Issue, Update Issue, Update Watchers, Create Comment, Create Tag or Saved Search, Link Issues, Update Work Item The required permissions vary based on the type of command to be applied. With commands, you can apply changes to multiple issues quickly and efficiently. For example, you can enter duplicates toolbar to show only issues that contain the word "toolbar" and select an issue from the list. This features lets you filter the list of issue to match your search criteria without having to specify the exact issue ID.
For link commands that reference other issues, YouTrack supports full-text search. To assign issues to yourself and change their state to In progress, enter for me state in progress.Īs soon as you start typing, YouTrack displays a completion list with matching keywords or values.
To assign the selected issue or a set of issues to yourself, enter for me.
To learn how to switch between interfaces in YouTrack, see Interface Options.Įach command consists of a space-delimited keyword-value pair. If you're currently working with YouTrack Lite, you need to switch it off. This feature is only available when working with issues in YouTrack Classic. Maybe this helps some people and give them ideas how this can be done.The Apply Command dialog lets you quickly update issues. The whole service desk is created on ITIL basis. The filters for the teams then can be easily done on the basis of the delivered assignee group value. Every team has its own standardized dashboard with multiple different filters showing all important issues. As there are too many groups and too many requirements they don't work with the service management queues. Afterwards this automation logic searches for all members of the assignee group, then transitions the issue to "open" and sends a mail to all group members (via postfunction of that transition).ħ.
This logic checks the delivered value of "Affected service" and sets the value for "Assignee Group" according to the delivered service value.Ħ. At this point there is configured a quite complex automation logic, waiting for all "Issue created" events.
All created tickets go first into a hidden status called "WaitingForGroupAssignment".ĥ. In the customer portal the end users have the duty to fill the "Affected service".Ĥ. I created a single group picker field named "Assignee Group". This is also the basis for a further routing into the teamsĢ. Therefore I have created a cascading custom field called "Affected service". We needed a 2-layer-field instead of 1-layer-components-fields. I was curious how others have solved this requirement and stumble upon this thread.